Now that I’m back from vacation, I’m continuing my investigation into the online help/user assistance for some of my favorite apps on my Apple iPhone 4S. In my previous post, I looked at the user assistance for my banking app. In this post, I’m taking a look at my favorite art creation/editing app – ArtStudio by Lucky Clan.
ArtStudio advertises itself as a “comprehensive, sketching, painting and photo editing tool,” and it is certainly that. You can create pictures from scratch or import them from the photos on your phone. The app includes numerous image creation and modification tools that you would normally expect in such an application, including the ability to vary brush sizes, color, create different layers, adjust different characteristics of an image, and much more. It really is a great little app.
But how does the online help stack up? Once again, I’m asking the following questions:
- When using the app, when do I need help?
- How do I find the help?
- When I find it, does it actually help me?
The answer to the first question, when do I need help, depends on how much experience I already have using art applications. Somebody who has experience using programs such as Adobe Photoshop on their computer will likely be familiar with many of the tools and features in ArtStudio and will know why they might want to use them when creating and modifying images. For example, I already know what a layer is, and I know why I would need to vary the size of a brush or other similar tool, and my beginner-to-intermediate Photoshop experience lets me quickly identify many of the tools available in ArtStudio. Still, using these tools on my iPhone or even on a tablet for that matter is different because of the smaller workspace available on these devices. Yes, I will still need help, but mostly with finding tools and options in the user interface.
A beginner will not only need help finding tools and options in the user interface but will also need to learn how to use them.
So where is the help in ArtStudio?
Like many new cell phone apps, this one conforms to some modern default behavior. Most everything you might be looking for is located in a menu, and the menus are easily accessed by tapping the familiar three horizontal lines symbol located in the upper left corner of the screen. From the main menu, there is no Help item, but there IS an item called ArtStudio. Lo and behold, when you tap ArtStudio in the menu, you get another menu, and this one has several items related to user assistance. So two taps got me to a menu with links to the User’s Manual, FAQs and Tutorials. That’s not too bad, although a less inquisitive user might not think to look in ArtStudio on the main menu.
And now we get to the third question: when I find the help, does it actually help me? Again, the answer depends somewhat on what kind of user I am.
A beginner with little or no experience using a image creation program would be tempted to go straight to the Tutorials. So I tapped Tutorials on the menu and a tutorial index page opened in my cell phone browser.
The Tutorials seem a little peculiar to me in that I expected to see some basic tasks presented, but not all the tutorials are labeled as such. There are a couple of video tutorials that show you how to create a caricature; when you click the tutorial link, a YouTube video launches. If you like learning by video, this is a good choice as the video does demonstrate how to complete several basic tasks. However, the person in the video is using the tablet version of ArtStudio and is also using a tablet pen. A keen observer might be able to transfer the information presented in the video to his or her cell phone app, but that’s a bit of a stretch. Personally, I don’t like video tutorials because I like to work along with the tutorial, and you can’t really do that with a video unless you constantly start and stop. But that may just be my own preference.
The other tutorials are not videos but are fairly useful combinations of screenshots and procedure steps. Unfortunately, these ArtStudio tutorials do not cover many of the basics of using the application, and I feel that they are lacking in this regard.
So the Tutorials are less than ideally useful on my cell phone.
Let’s get back to our ArtStudio menu and take a look at the User’s Manual. When you click the Users’ Manual menu, a 45-page PDF file opens in my cell phone browser.
Now here’s the good part – the entire manual is 100% graphic-based instruction based on task and consist of images with callouts. I had to enlarge the page to be able to really see the images on my phone, but I find this type of instruction the most useful. (Note that you can also view it the User’s Manual PDF on your desktop computer or tablet on lucky clan’s website for a larger, more readable view.)
Now here’s the bad part – this guide was created for the tablet version of ArtStudio, NOT the cell phone version. The images depict the program’s menus along the top of the screen, but in the cell phone app, the menus are vertically arranged on the left side of the screen. But how bad is this really? The phone app works pretty much the same way as the tablet app, and the menus are identical except for their location. The dialogs and controls are the same between the two versions.
I really like the User’s Manual because it is entirely image-based, but it doesn’t really teach you how to use the program, it just familiarizes you with the tools and options that are available and how to access them. Once again, for a person like me who has used this type of program before, that’s really all I need. For a beginner, it would not be enough. Still, I wish all software programs included this kind of documentation.
To summarize, the help for ArtStudio is better for more experienced users and is really designed for the tablet version of the app. The company obviously did not feel it necessary to produce a cell phone-specific user’s manual, and given the fact that this type of program is better suited to the larger screen size of a tablet than a cell phone, this may not have been a bad choice.