Even though the advent of social media and customer feedback and interaction has begun to change the way software help is delivered, most software companies still produce online and printable user guides. CohenWrite is backed by 25 years of experience authoring end user guides using the most popular documentation authoring tools, including Madcap Flare, Adobe FrameMaker, RoboHelp and yes, even Microsoft Word. Current versions of these tools allow authors to output multiple deliverables from a single set of source files, making the process of producing and delivering information to suit your audience fairly painless.
Customers who buy your software applications, whatever they are, still need to know how to use them. They still need to know step-step-procedures, identify user interface elements, and understand how to get the most out of your product. End user guides, especially when delivered online and embedded in the software itself, still serves this purpose when designed properly, with the needs of the end user in mind.
CohenWrite can produce all of your end user guides using modern authoring tools, helping you to deliver the right information to your customers at the right time.